Returns Policy

1. Made to your specification

Every Show Plates World plate is a bespoke product, made to order to the registration, layout, style, size and options you choose on our builder.

Because of this, our plates cannot be returned or exchanged after delivery, except where they arrive damaged or we have made an error in manufacturing them (see section 3). This includes where you change your mind, choose the wrong size, style or layout, or make a mistake in the registration or design you submit.

Bespoke goods made to your specification are not covered by the 14-day cancellation period that applies to many online purchases.

2. Cancelling before production

We print orders as soon as they are placed. If you want to cancel, please contact us straight away (within the hour) at team@showplatesworld.com or on 0333 038 3117. If your plates have not yet been sent to production, we will cancel your order and give you a full refund.

Once production has started, an order cannot be cancelled or changed.

3. Damage or an error on our part

We will put things right if your plates arrive damaged, or if we have made an error in manufacturing them, for example if your plates do not match the order you placed.

• Damaged in delivery - please report it within 24 hours of delivery, with clear photographs of the plates and the packaging, including the QC label.
• An error on our part - please contact us as soon as you notice it, with your order number and clear photographs of the plates.

Once we have checked your photographs against your order, we will make replacement plates and send them to you at no extra cost.

4. What this policy does not cover

• Errors in the registration, spacing or design you submitted - we make your plates exactly as you ordered them, so please check your design carefully before ordering.
• Choosing Show Plates instead of Road Legal from the Legal or Show? option, or the wrong plate size, style or material.
• Damage caused during fitting, such as drilling from the back of the plate, or by misuse.
• Normal wear and tear.

5. Manufacturing faults after delivery

All of our plates come with a 3-year warranty against manufacturing faults (excluding wear, fitting damage or misuse). See section 6 of our Terms and Conditions for details.

6. How to report a problem

Email team@showplatesworld.com or call 0333 038 3117 (Mon-Fri 9:00am - 5:00pm) with:

• your order number;
• a short description of the problem;
• clear photographs of the plates (and of the packaging and QC label if they were damaged in delivery).

Please do not send plates back to us unless we ask you to.

7. Your statutory rights

This policy does not affect your statutory rights.

Last updated: 16/10/2026